Faq

Frequently Asked Questions

The service charges of FGTG Travel & Tours (FGTGTT) vary depending on the type of service requested, the visa category, and the destination country. Our fees may include professional service charges for: Visa consultation and assistance Document preparation and verification Visa application processing support Travel arrangement services such as flights, accommodation, and travel insurance Please note that embassy fees, visa fees, and third-party service charges are usually separate from our professional service fees. For accurate pricing, clients are encouraged to contact our team or request a quotation, as the cost may differ depending on the specific visa or travel service required. Our goal is to provide transparent and competitive pricing while delivering professional and reliable travel and visa assistance services.

Yes. FGTG Travel & Tours (FGTGTT) provides guidance and support to help clients prepare for visa interviews where required by the embassy.

If a visa application is rejected, the decision is made solely by the embassy, consulate, or immigration authority of the destination country. Unfortunately, FGTG Travel & Tours cannot influence or change that decision, as visa approvals and refusals are determined by the relevant government authorities. In the event of a visa rejection, our team can assist you by reviewing the reason for the refusal and advising you on possible next steps. This may include: Understanding the reason for the visa refusal Providing guidance on correcting documentation issues Assisting with a new visa application if reapplication is possible Advising on alternative travel or visa options where applicable Please note that FGTG Travel & Tours service fees are non-refundable once the application process has started, regardless of the outcome of the visa decision. Our goal is always to support our clients with professional guidance and help them prepare stronger applications for future submissions if needed.

No. FGTG Travel and Tours cannot guarantee visa approval. Visa approvals are determined solely by the embassy, consulate, immigration authority, or Department of Home Affairs of the destination country. These authorities review each application independently and make the final decision based on their immigration policies and the applicant’s eligibility. FGTG Travel and Tours provides professional visa assistance services, which include guidance on application requirements, document preparation, and submission support to help improve the quality and completeness of your application. While our experienced team works to ensure that applications are properly prepared and submitted, the final outcome of any visa application remains at the discretion of the relevant immigration authorities.

Visa processing times vary depending on several factors, including the destination country, type of visa, embassy procedures, and the completeness of the submitted documents. In most cases, visa processing may take a few days to several weeks after the application has been submitted to the relevant embassy or immigration authority. FGTG Travel & Tours will provide guidance on the estimated processing time for each visa type and will keep you informed about the progress of your application. Please note that while our team ensures that all documents are properly prepared and submitted, the final processing time and decision remain under the authority of the embassy or immigration department of the destination country. To avoid delays, applicants are encouraged to submit their applications well in advance of their intended travel date.

Yes. FGTG Travel & Tours (FGTGTT) takes the privacy and security of your personal information very seriously. We implement appropriate security measures to ensure that all personal data and documents submitted through our website or offices are handled with the highest level of confidentiality and protection. All information provided by clients, including passport details, personal documents, and contact information, is used strictly for the purpose of processing visa applications, travel services, and related administrative requirements. FGTG Travel & Tours does not sell, share, or distribute client information to unauthorized third parties. Your information is only shared when necessary with authorized service providers such as embassies, consulates, immigration authorities, airlines, or accommodation providers in order to complete your visa or travel arrangements. We also use secure systems and controlled access procedures to protect your information against unauthorized access, misuse, or disclosure. Our goal is to ensure that every client can confidently submit their information knowing that it is handled securely, professionally, and responsibly.

Contact Us FGTG Travel and Tours (FGTGTT) We are here to assist you with visa services, TTOS visa applications, Umrah travel packages, holiday packages, flight bookings, and global travel arrangements. Our professional team is ready to guide you every step of the way. Head Office – South Africa πŸ‡ΏπŸ‡¦ πŸ“ Address: 75 Crompton Street, MTL House, Office 203, 2nd Floor, Pinetown, South Africa πŸ“ž Phone / WhatsApp: +27 84 965 5197 πŸ“§ Email: admin@fgtgtravelandtours.com Zimbabwe Branch πŸ‡ΏπŸ‡Ό πŸ“ž Phone: +263 775 043 951 Our Zimbabwe branch assists clients with: Visa applications Travel bookings Holiday packages TTOS visa services Eswatini Branch πŸ‡ΈπŸ‡Ώ πŸ“ž Phone: +268 7630 7600 Our Eswatini office provides assistance with: Visa services Travel arrangements Study abroad applications Umrah travel packages Botswana Branch πŸ‡§πŸ‡Ό πŸ“ž Phone: +267 7629 4258 Clients in Botswana can contact our team for: Visa assistance Holiday packages Travel bookings TTOS visa applications Send Us an Enquiry If you would like assistance with your travel or visa application, please complete the enquiry form and our team will contact you shortly. Full Name Email Address Phone Number Country Service Required (Visa / TTOS Visa / Umrah / Holiday Package / Study Abroad / Flights) Business Hours: Monday – Friday 24 Hours Saturday 24 Hours Sunday & Public Holidays 24 Hours Follow Us Stay connected with FGTG Travel and Tours for travel updates, visa information, and holiday offers.

Africa FGTGTT assists with visa applications for several African destinations, including: South Africa (including TTOS visa services) Eswatini Botswana Zimbabwe Namibia Malawi Nigeria Ethiopia Morocco Algeria Uganda Sudan Europe FGTGTT assists clients applying for visas to many European destinations including Schengen countries such as: Germany United Kingdom France Italy Spain Portugal Switzerland Austria Finland Sweden Norway Ireland Poland Romania Hungary Greece Iceland Ukraine Middle East Visa assistance is available for destinations such as: Saudi Arabia (including Umrah visas) United Arab Emirates Qatar Israel Turkey Syria Asia FGTGTT supports visa applications for several Asian countries including: China India Japan South Korea Sri Lanka Vietnam Indonesia Pakistan Philippines Americas Visa assistance may also be available for countries such as: United States Canada Mexico Argentina Chile Colombia Peru Bolivia Cuba Oceania FGTGTT can also assist with visa applications for: New Zealand Summary: FGTG Travel & Tours supports visa applications for many destinations worldwide, covering countries in Africa, Europe, Asia, the Middle East, the Americas, and Oceania, including popular destinations such as South Africa, Schengen countries, the UAE, Saudi Arabia, China, India, the United States, and Canada.

FGTG Travel & Tours (FGTGTT) provides a wide range of travel, visa, and tourism services designed to help individuals, groups, students, and businesses travel internationally with ease. The company focuses on simplifying travel through professional support, visa processing, and complete travel arrangements. Below are the main services offered by FGTG Travel & Tours: 1. Visa Services FGTGTT assists clients with various types of visa applications, including: Tourist visas Business visas Student visas Work visas Medical visas Immigration visas Umrah visas TTOS Visa (Trusted Tour Operator Scheme for South Africa) They guide clients through the application process, document preparation, and submission. 2. TTOS Visa Services FGTGTT assists travelers applying for visas to South Africa through the Trusted Tour Operator Scheme (TTOS), which allows approved tour operators to process visas for eligible travelers. Services include: TTOS visa application assistance Document verification Visa submission and processing guidance 3. Holiday Packages FGTGTT offers customized travel packages for individuals, families, and groups. Examples include: International holiday packages African tour packages Group tours Safari packages Cultural tours Beach holidays 4. Flight Bookings They help travelers find and book domestic and international flights with competitive fares. Services include: Flight reservations Flight itinerary planning Group flight bookings 5. Accommodation Bookings FGTGTT assists travelers with hotel and accommodation reservations worldwide, including: Hotels Resorts Guesthouses Apartments 6. Airport Transfers & Transport Travelers can arrange transport services such as: Airport transfers Shuttle services Private chauffeur services Tourist transport 7. Umrah Travel Packages FGTGTT provides complete Umrah travel services, including: Umrah visa processing Flight bookings Hotel accommodation in Makkah and Madinah Ground transportation 8. Study Abroad Services FGTGTT supports students who want to study internationally by assisting with: University applications Study visa processing Accommodation arrangements Flight bookings 9. Corporate Travel Services Businesses can use FGTGTT for: Corporate travel management Business travel bookings Conference and event travel arrangements 10. Travel Insurance FGTGTT assists travelers in purchasing travel insurance to cover risks such as: Medical emergencies Trip cancellations Travel delays 11. Tour Experiences Travelers can book experiences such as: City tours Cultural tours Adventure tours Guided travel experiences

No. Clients do not always need to visit our office in person. FGTG Travel & Tours offers online visa application assistance, allowing clients to submit their documents and information digitally through our platform or via email and other communication channels. Our team will guide you through the process and provide instructions on how to submit the required documents securely. However, in some cases, certain embassies may require applicants to attend biometric appointments or visa interviews in person. If this is required, our team will inform you and assist with the necessary arrangements.